Privacy Policy

1. Who We Are

IMEX Itrading LTD ("we", "us", or "our") is a construction materials and plant hire company based in Stoke-on-Trent, United Kingdom. Our registered address is available on request. We are committed to protecting your personal information and being transparent about how we use it.

2. Information We Collect

We may collect the following types of personal information:

• Contact details: name, email address, phone number, and postal address when you submit an enquiry or contact us.
• Usage data: information about how you use our website, including pages visited, time spent, and referring URLs, collected via cookies and analytics tools.
• Communications: records of correspondence when you contact us by email, phone, or through our website contact form.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes or service information.
• Process orders and manage our business relationship with you.
• Improve our website and services through analytics.
• Comply with legal obligations.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal data on the following legal bases: legitimate interests (responding to enquiries and improving our services), contract performance (fulfilling orders or service agreements), and legal obligation (where required by law). Where we rely on your consent, you may withdraw it at any time.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for up to 2 years; customer transaction records may be kept for up to 7 years for tax and accounting purposes.

6. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request erasure of your data where there is no legitimate reason for us to continue processing it.
• Object to or restrict our processing of your data.
• Request a portable copy of your data.

To exercise any of these rights, please contact us at info@imeximport.co.uk.

7. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. We encourage you to review this page periodically.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at info@imeximport.co.uk or by visiting our Contact Us page.